Terms of Service
These terms govern your use of ClientBuddy (“Service”), provided by AUTOPERATE.AI(KvK 97483672, BTW NL005273716B87, Eindhoven, Netherlands; “we”, “us”). By creating an account or using the Service you agree to them. If you don't agree, don't use the Service.
1. The Service
ClientBuddy is an AI-powered customer support agent that you embed on your website. We host the agent, process its conversations, and store your knowledge base. We provide the Service on a best-effort SaaS basis with a 99.9% monthly uptime target (excluding scheduled maintenance).
2. Subscription & payment
- The Service costs €49 per month, excluding VAT where applicable.
- Payment is collected by Mollie B.V. via SEPA Direct Debit. Your first payment also creates a SEPA mandate; subsequent months are debited automatically.
- The subscription renews monthly until you cancel. You can cancel at any time inside your dashboard or by emailing billing@clientbuddy.ai. Cancellation takes effect at the end of the current billing period; we don't pro-rate refunds for partial months.
- We offer a 14-day money-back guarantee on your first payment — email us within 14 days of signup and we refund €49 in full.
- If a SEPA debit fails (insufficient funds, mandate revoked), we retry up to 3 times. Persistent failure suspends the Service until payment is restored.
3. Your responsibilities
- You are responsible for the content of your knowledge base and the legality of automating responses to your customers.
- You must keep your account credentials confidential.
- You may not use the Service to send spam, phish, harass, or process unlawful content.
- You may not reverse-engineer the platform, scrape it at high volume, or build a competing service from its outputs.
- You guarantee that the SEPA mandate you authorize is on a bank account you control.
4. Our responsibilities
- We host the Service in EU data centers with reasonable security controls.
- We tune the agent to escalate uncertain answers rather than fabricate.
- We act as a Data Processor for your end-customer data — see the DPA.
- We will notify you within 72 hours of any confirmed data breach affecting your data.
5. AI output disclaimer
ClientBuddy is built on large language models. Despite our guardrails, AI output can be incorrect, incomplete, or out of date. You are responsible for reviewing escalated casesand for any decisions made on the basis of agent output. We make no warranty that the agent's answers are accurate, suitable for any particular purpose, or compliant with sector-specific regulation (medical, legal, financial advice, etc.).
6. Intellectual property
We retain all rights to the ClientBuddy software, models, and brand. You retain all rights to your knowledge base, conversations, and customer data. By using the Service, you grant us a limited license to host and process your data solely to deliver the Service. We do not train AI models on your data.
7. Liability
To the extent permitted by Dutch law, our total liability under or in connection with these terms is capped at the fees you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or punitive damages, lost profits, or loss of data beyond what is reasonably mitigated by our backup practices.
Nothing in these terms excludes or limits liability that cannot be excluded under Dutch law (intent, gross negligence, statutory consumer rights).
8. Suspension & termination
We may suspend or terminate your account if you breach these terms, fail to pay, or use the Service in a way that endangers the platform or other customers. We'll usually give you notice and a chance to cure first. You can terminate at any time by canceling your subscription and deleting your account.
9. Governing law
These terms are governed by Dutch law. Any dispute will be brought before the competent court of Oost-Brabant, Netherlands, unless mandatory consumer law gives you a different forum.
10. Changes
If we materially change these terms, we'll email you and post the revised version 30 days before it takes effect. Continuing to use the Service after that means you accept the new terms.