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✦ Last updated · 5 July 2026

Terms of Service

These terms govern your use of ClientBuddy (“Service”), provided by AUTOPERATE.AI(KvK 97483672, BTW NL005273716B87, Zeskant 62, 6412 DR Heerlen, Netherlands; “we”, “us”). By creating an account or using the Service you agree to them. If you don't agree, don't use the Service.

1. The Service

ClientBuddy is an AI-powered customer support assistant that you embed on your website. We build its knowledge base from your website content and any documents you add, host the assistant, and process its conversations. We provide the Service on a best-effort SaaS basis; we aim for high availability but do not offer a contractual uptime guarantee.

2. Trial, subscription & payment

  • Every account starts with a 14-day free trial. No payment details are required for the trial. The trial includes up to 200 assistant messages; when the trial period or the message allowance runs out, the assistant pauses until you subscribe.
  • The Service is offered in tiers: Start €29.95, Boost €49.95 and Max €99.95 per month, excluding VAT where applicable. You choose your tier at checkout.
  • Each tier includes a monthly assistant-message allowance: Start 1,000, Boost 3,000, Max 10,000 messages per calendar month. At the cap the assistant pauses until the next month; we notify you when it is reached.
  • Payment is collected by Mollie B.V. via SEPA Direct Debit (the standard European bank payment). Your first payment also creates a SEPA mandate, your authorization for the direct debit; subsequent months are debited automatically.
  • The subscription renews monthly until you cancel. You can cancel at any time inside your dashboard or by emailing info@clientbuddy.ai. Cancellation takes effect at the end of the current billing period: you keep access until that date, and we don't pro-rate refunds for partial months.
  • You can change tiers at any time in the dashboard. Feature changes apply immediately; the new price applies from your next renewal. There is no proration.
  • If a SEPA debit fails or your mandate is revoked, your subscription becomes past due and the Service is paused until payment is restored. We remind you before taking any further action.

3. Your responsibilities

  • You are responsible for the content of your knowledge base and the legality of automating responses to your customers.
  • You must keep your account credentials confidential.
  • You may not use the Service to send spam, phish, harass, or process unlawful content.
  • You may not reverse-engineer the platform, scrape it at high volume, or build a competing service from its outputs.
  • You guarantee that the SEPA mandate you authorize is on a bank account you control.

4. Our responsibilities

  • We store your application data in the EU with reasonable security controls; see the Privacy Policy for where AI processing happens.
  • We tune the assistant to hand uncertain answers to your team rather than fabricate.
  • We act as a Data Processor for your end-customer data; see the DPA.
  • We will notify you within 72 hours of any confirmed data breach affecting your data.

5. AI output disclaimer

ClientBuddy is built on large language models. Despite our guardrails, AI output can be incorrect, incomplete, or out of date. You are responsible for reviewing cases the assistant hands to youand for any decisions made on the basis of assistant output. We make no warranty that the assistant's answers are accurate, suitable for any particular purpose, or compliant with sector-specific regulation (medical, legal, financial advice, etc.).

6. Intellectual property

We retain all rights to the ClientBuddy software, models, and brand. You retain all rights to your knowledge base, conversations, and customer data. By using the Service, you grant us a limited license to host and process your data solely to deliver the Service. We do not train AI models on your data.

7. Liability

To the extent permitted by Dutch law, our total liability under or in connection with these terms is capped. The cap is the fees you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or punitive damages, lost profits, or loss of data beyond what is reasonably mitigated by our backup practices.

Nothing in these terms excludes or limits liability that cannot be excluded under Dutch law (intent, gross negligence, statutory consumer rights).

8. Suspension & termination

We may suspend or terminate your account if you breach these terms, fail to pay, or use the Service in a way that endangers the platform or other customers. We'll usually give you notice and a chance to cure first. You can terminate at any time by canceling your subscription and deleting your account.

9. Governing law

These terms are governed by Dutch law. Any dispute will be brought before the competent court of Oost-Brabant, Netherlands, unless mandatory consumer law gives you a different forum.

10. Changes

If we materially change these terms, we'll notify you in the product and post the revised version 30 days before it takes effect. Continuing to use the Service after that means you accept the new terms.

Questions? info@clientbuddy.ai